Responsible Gaming at e111

At e111, responsible gaming is not just a policy — it is a core part of how we operate. We genuinely care about the well-being of every player on our platform. Whether you enjoy cricket betting, live casino games, or slots, gambling should remain a form of entertainment, not a source of financial stress or personal hardship.

Our responsible gaming framework provides practical tools so that players from Dhaka, Chittagong, Sylhet, and across Bangladesh can set their own boundaries, access helpful resources, and enjoy a safe gaming environment. If you ever feel that gambling is no longer fun or is affecting your daily life, we encourage you to use our self-management tools or reach out to our support team immediately.

Our Responsible Gaming Tools

Recognizing Problem Gambling

Problem gambling can develop gradually and is not always easy to identify early on. The following signs may indicate that gambling is no longer a healthy pastime and professional help or a self-imposed break may be needed:

• ⚠️Spending more money on gambling than you originally planned, or chasing losses to recover funds.
• ⚠️Gambling interfering with work, studies, family responsibilities, or social relationships.
• ⚠️Feeling anxious, irritable, or restless when not gambling, or when trying to cut down.
• ⚠️Borrowing money, selling belongings, or neglecting essential bills in order to fund gambling.
• ⚠️Hiding gambling activities from family members or close friends.
• ⚠️Using gambling as a primary way to escape stress, depression, loneliness, or other emotional difficulties.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use our time-out or self-exclusion tools, or to contact our support team directly. Early action makes a real difference.

Tips for Healthy Gambling

Keeping gambling enjoyable is straightforward when you follow a few sensible ground rules. Here is how responsible players on e111 approach their gaming sessions:

• ✅Set a strict budget before you start and treat any losses as the cost of entertainment — never gamble more than you can afford to lose.
• ✅Take regular breaks during sessions. Step away every 30-60 minutes and do something unrelated to gambling.
• ✅Never gamble while under the influence of alcohol, strong medication, or when feeling emotionally distressed.
• ✅Think of gambling as one leisure activity among many — balance it with sport, time with family, reading, or other hobbies.
• ✅Use e111's deposit limit and session timer features to stay within your pre-set boundaries automatically.
• ✅Talk openly with a trusted family member or friend about your gambling habits — accountability helps keep play in perspective.

Account Management Tools Explained

e111 provides several built-in account management tools that players can activate through their account settings or by contacting our support team. These tools are designed to give you full control over your play.

Deposit Limits in Detail

You can set a maximum daily, weekly, or monthly deposit amount at any time. Once set, the limit takes effect immediately. If you wish to increase a limit, e111 applies a mandatory 72-hour cooling-off period before the increase is applied — this gives you time to reconsider. Reductions to your limit take effect immediately with no delay.

Time-Out and Session Limits

A time-out pause lets you temporarily close your account for a fixed period: 24 hours, 72 hours, 7 days, or 30 days. During a time-out you cannot log in, deposit, or place any bets. The pause will not end early even if you request it. This is a powerful short-term tool to break a pattern of excessive play.

Self-Exclusion

Self-exclusion is a longer-term protective option for players who feel they need a sustained break from gambling. You can request self-exclusion for periods of 6 months, 1 year, 2 years, or indefinitely. During self-exclusion your account is fully closed and you will not receive any promotional communications from e111. Reinstatement after a defined exclusion period requires a formal written request and a cooling-off review.

Reality Checks

You can enable reality check reminders that send you an on-screen notification after a set time interval — for example every 30 minutes or every hour. The notification shows how long you have been playing and how much you have wagered during that session, helping you make an informed decision about whether to continue.

Need Help? Contact Our Support Team

If you are concerned about your gambling or the gambling behaviour of someone you care about, please do not hesitate to reach out to the e111 support team. We are here to listen without judgment and to help you access the right tools or guidance.

Our support team can be reached via live chat inside your account or by email at [email protected]. We aim to respond to all responsible gaming related enquiries within 24 hours. For urgent account blocks or self-exclusion requests, live chat is the fastest route.

e111 encourages all players to gamble responsibly and to view gaming as a form of entertainment rather than a financial strategy. Please remember: it is never acceptable to gamble with money intended for rent, food, education, medical expenses, or other essential needs. Your well-being always comes first.

Frequently Asked Questions