e111 Privacy Policy

1. Introduction

Welcome to e111, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use any of our services, including cricket betting, live casino, slots, crash games, and fishing games.

By registering an account or continuing to use the e111 platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our platform immediately. This policy applies to all users of e111 regardless of their location within Bangladesh, including users from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

Who We Are

e111 is an online entertainment platform operating at https://e111.asia, offering sports betting, live casino, slot games, and other wagering services to players aged 21 and above. When this policy refers to 'e111', 'we', 'us', or 'our', it refers to the operators of the e111.asia platform. We are the data controllers responsible for your personal information as described in this policy.

• Full name and date of birth (for age verification — players must be 21 years or older)
• Email address and mobile phone number for account communication
• Username, password (encrypted), and account security information
• Payment details including bKash, Nagad, Rocket, Upay, and bank account information used for deposits and withdrawals
• Identity verification documents such as National ID (NID), passport, or driving licence when required for KYC compliance

2. How We Use Your Information

e111 uses the personal information we collect solely for lawful purposes directly related to providing our services. Specifically, your data may be used to:

• Create and manage your e111 player account and verify your identity in compliance with responsible gaming requirements
• Process deposits and withdrawals through your preferred payment methods including bKash, Nagad, Rocket, and Upay
• Communicate with you about account updates, promotions, bonuses, free spins, and platform announcements
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities on our platform
• Improve our platform performance, game offerings, and user experience based on aggregated usage data

3. Information We Collect

We collect personal information in several ways: directly from you when you register or use our services, automatically through your interactions with our platform, and occasionally from trusted third-party verification providers. The categories of data we collect include:

Registration Data

When you create an e111 account, we collect the information you provide in the registration form. This includes your name, date of birth, contact details, preferred currency (BDT), and chosen username. Accurate registration data is essential for age verification — e111 is strictly a 21+ platform and we are obligated to verify this. Providing false information may result in the permanent suspension of your account and forfeiture of any pending balance.

Technical & Usage Data

Our servers automatically log certain technical information when you access the e111 platform. This includes your IP address, device type (mobile or desktop), operating system, browser type, pages visited, session duration, and game activity logs. This data helps us maintain platform security, troubleshoot technical issues, and understand how players interact with our cricket betting and live casino features. It is stored in aggregated or pseudonymised form wherever possible.

Financial Transaction Data

All deposits and withdrawals processed through e111 are recorded in our secure transaction logs. This includes transaction amounts in BDT, timestamps, payment method identifiers (such as your bKash or Nagad number, which is stored in masked form), and transaction status. We use this data exclusively to manage your account balance, resolve payment disputes, and meet our financial reporting obligations. We do not store your full bKash PIN, bank password, or any sensitive authentication credential.

4. Cookies and Tracking Technologies

e111 uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file placed on your device by our website. We use the following categories of cookies:

• Essential cookies: required for basic platform functionality such as session management and secure login
• Performance cookies: help us understand how players use our services so we can improve them
• Functional cookies: remember your preferences such as language settings and preferred payment method
• Analytics cookies: aggregate data on usage patterns to help us optimise game performance and promotional offers

5. Sharing Your Information

e111 does not sell, lease, or trade your personal data to third parties. However, in order to operate our platform effectively, we may share limited information with trusted service providers who are contractually obligated to handle your data securely and in accordance with this Privacy Policy. These partners include payment processors (such as bKash, Nagad, and Rocket), identity verification providers, game content providers such as Pragmatic Play and Evolution Gaming, fraud prevention services, and IT infrastructure and hosting providers.

We may also disclose your personal information where required by applicable law or in response to a legitimate legal request from a competent authority. In such circumstances, we will only disclose the minimum information necessary to comply with the legal obligation and will notify you where legally permissible.

6. Your Rights and Choices

As a registered player on e111, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete personal data
• Right to erasure: in certain circumstances, request deletion of your personal data from our systems
• Right to withdraw consent: withdraw any previously given consent for data processing activities at any time, without affecting the lawfulness of processing carried out prior to withdrawal

7. Data Retention

We retain your personal data for as long as your e111 account is active, or for as long as required to provide our services, comply with our legal obligations, resolve disputes, or enforce our agreements. Once an account is permanently closed, we may retain certain data for a minimum period as required by applicable financial record-keeping standards, after which it will be securely deleted or anonymised.

Technical logs and aggregated analytics data may be retained for longer periods in anonymised form for the purposes of platform improvement and security research. Such data cannot be used to identify individual users.

8. Security Measures

The security of your personal information is a priority at e111. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers
• Two-factor authentication (2FA) options available to players for additional account security
• Restricted staff access to personal data on a need-to-know basis with audit logging of all access events
• Regular internal security reviews and vulnerability assessments of our platform infrastructure
• Encrypted storage of all passwords; e111 staff never has access to your plain-text password

9. Children and Underage Users

e111 is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a user is under the age of 21, we will immediately suspend their account, reverse any transactions where possible, and permanently delete all associated personal data from our systems. If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at [email protected] so we can take prompt action.

10. International Data Transfers

e111 primarily serves players based in Bangladesh and our data storage infrastructure is designed with this in mind. However, some of our trusted third-party service providers (such as game content providers including Pragmatic Play and Evolution Gaming, and cloud infrastructure partners) may process or store data in jurisdictions outside Bangladesh. Where such transfers occur, we take reasonable steps to ensure your data is afforded an equivalent level of protection as it would receive under our own security standards.

By using e111, you consent to such transfers occurring where necessary for the delivery of our services. We will never transfer your data to a third party for their own commercial use without your explicit, informed consent.

11. Changes to This Policy

e111 reserves the right to modify or update this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players via their registered email address or through an on-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Your continued use of the e111 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must stop using our services and may request account closure by contacting our support team.

12. Contact and Support

If you have any questions, concerns, or requests regarding this Privacy Policy or the way e111 handles your personal data, please contact our dedicated support team. We aim to respond to all privacy-related enquiries within 3 business days. You can reach us at: [email protected]. Our support team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi.

13. Governing Law

This Privacy Policy shall be construed and governed in accordance with applicable law. Any disputes arising from or in connection with this Privacy Policy that cannot be resolved through our internal complaint procedure shall be subject to the dispute resolution mechanisms outlined in our Terms and Conditions. e111 is committed to operating as a safe and reliable platform and to handling all player data with the highest standards of care and professionalism.