Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", or "You") and e111 ("the Platform", "We", "Us", or "Our"). By registering an account, accessing, or using the e111 platform at e111.asia, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

e111 reserves the right to modify, update, or replace these Terms at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the updated Terms. We encourage all users to review these Terms periodically to stay informed of any revisions.

2. Eligibility Requirements

To register and use e111, you must meet all of the following eligibility criteria. e111 reserves the right to request documentary evidence to verify any of the below conditions at any time:

• You must be at least 21 years of age. This platform is strictly for adults aged 21 and above.
• You must be a natural person acting on your own behalf, not as an agent or representative of another party.
• You must not be a resident of a jurisdiction where accessing or using online gambling services is prohibited by applicable law.
• You must not be registered as a self-excluded player on any recognized gambling exclusion scheme, and you must not be experiencing a gambling disorder.

e111 does not allow employees, contractors, partners, or immediate family members of any of those individuals to participate as players where a conflict of interest may arise. Any accounts found in breach of eligibility rules may be immediately suspended and balances forfeited pending investigation.

3. Account Registration and Verification

Each individual is permitted to hold only one registered account on the e111 platform. Operating multiple accounts — whether under the same name, same device, same IP address, or same payment method — is strictly prohibited and constitutes grounds for permanent account closure and forfeiture of all associated funds.

Know Your Customer (KYC) Verification

e111 may request identity and address verification documents at any stage of account registration or prior to processing a withdrawal. You may be required to provide:

• A valid government-issued photo ID such as a National Identity Card (NID), passport, or driving licence.
• Proof of current residential address issued within the last three months (utility bill, bank statement, or official correspondence).
• Proof of payment method ownership — for example, a screenshot of your bKash or Nagad account details matching your registered mobile number.
• Any additional documentation reasonably requested by our compliance team as part of ongoing due diligence obligations.

Failure to complete KYC verification within the requested timeframe may result in temporary account restrictions, withdrawal delays, or account suspension. e111 employs SSL encryption and industry-standard security protocols to protect all data submitted during the verification process.

4. Deposits and Withdrawals

e111 supports a range of payment methods tailored for players in Bangladesh, including bKash, Nagad, Rocket, and Upay mobile financial services, as well as selected bank transfer options through Dutch-Bangla Bank, City Bank, and other partner institutions. All financial transactions are processed in Bangladeshi Taka (BDT).

Deposit Conditions

The following conditions apply to all deposits made into your e111 account:

• Minimum deposit amounts and any applicable transaction fees are displayed at the time of deposit and are subject to change without prior notice.
• Deposits must be made from a payment account that belongs to you. e111 does not accept deposits from third-party accounts or unverified sources.
• e111 reserves the right to decline or reverse any deposit that cannot be verified or that appears to be connected to fraudulent or suspicious activity.

Withdrawal Conditions

Withdrawal requests are subject to the following terms and processing timelines:

• All active bonus wagering requirements must be fully satisfied before a withdrawal request will be approved.
• Withdrawals will be processed to the same payment method used for the most recent qualifying deposit, subject to availability and platform policy.
• Processing times vary by payment method. bKash and Nagad withdrawals are typically processed within 1–24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfers may take up to 3–5 business days.

5. Bonus and Promotional Terms

From time to time, e111 offers welcome bonuses, reload bonuses, free spins, cashback promotions, and seasonal campaigns aligned with events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses and promotions are subject to the following standard conditions unless expressly stated otherwise in the specific promotion terms:

• Bonuses are credited to a player's bonus wallet and become real-money funds only after the applicable wagering requirement (rollover) has been met.
• The default rollover requirement is 20x the bonus amount unless otherwise specified. Contributions from different game categories towards the rollover may vary.
• Bonuses expire if the rollover requirement is not fulfilled within the validity period stated in the specific promotion. Expired bonuses and any associated winnings are forfeited.
• Each promotion is limited to one per player, per household, per device, and per IP address unless explicitly stated otherwise. Abuse of bonus offers will result in immediate account suspension and forfeiture of funds.
• e111 reserves the right to modify, withdraw, or cancel any promotion at any time and without notice. Promotional terms are posted in English and are binding in that form.

6. Responsible Gaming

e111 is committed to promoting responsible gaming across all its player communities in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi. Gambling is intended to be an enjoyable form of entertainment; it should never be pursued as a source of income or as a way to recover financial losses. e111 provides the following responsible gaming tools to all registered players:

• Deposit limits: players may set daily, weekly, or monthly deposit limits through their account settings to control spending.
• Self-exclusion: players may request a temporary or permanent self-exclusion period by contacting our support team. During a self-exclusion period, the account will be suspended and no further deposits will be accepted.
• Reality checks and time-out: players may activate session reminders and session time limits to manage the time they spend gambling online.

If you feel that gambling is negatively affecting your daily life, finances, relationships, or mental health, please reach out to our support team at [email protected] for immediate assistance. e111 takes problem gambling seriously and will work with you to find a suitable resolution. All users are reminded that this platform is strictly 21+ only.

7. Fair Play and Prohibited Activities

e111 uses certified Random Number Generator (RNG) technology and works exclusively with licensed and audited software providers to ensure that all games are fair and that outcomes are statistically random. The following activities are strictly prohibited and constitute grounds for immediate account suspension and legal action:

• Collusion: coordinating with other players to gain an unfair advantage, including chip-dumping in poker or live table games.
• Fraud and Chargebacks: initiating false chargeback claims with your payment provider after a transaction has been legitimately completed is treated as fraud and will result in permanent account closure.
• Software Exploitation: using bots, automated scripts, exploit software, or any unauthorized third-party tool to interact with the platform or to gain an advantage in any game.
• Money Laundering: using the e111 platform to launder, transfer, or disguise funds derived from any illegal activity. e111 cooperates fully with relevant authorities and will report suspicious transactions without prior notice to the account holder.

e111 employs advanced fraud detection systems that monitor account activity in real time. Any account flagged for suspicious behaviour will be placed under review, during which withdrawals may be suspended. Players found in breach of fair play standards will have their accounts permanently closed and all balances forfeited, regardless of the source of those funds.

8. Privacy and Data Protection

e111 is committed to protecting the personal data of all users. Information collected during registration, KYC verification, and ongoing platform use is stored securely and processed in accordance with our Privacy Policy. We use SSL encryption across all data transmission points and apply strict internal access controls to ensure your information is never shared with unauthorized third parties.

By using the e111 platform, you consent to the collection and processing of your personal data as described in our Privacy Policy. You retain the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team. For full details on how we handle your data, please review the e111 Privacy Policy available on this site.

9. Limitation of Liability

To the fullest extent permitted by applicable law, e111 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform. This includes but is not limited to the following scenarios:

• Interruptions, downtime, or errors in the platform caused by technical failures, scheduled maintenance, third-party service outages, or force majeure events.
• Loss of data, winnings, or account access resulting from a user's failure to maintain account security or from unauthorized access caused by the user's own negligence.
• Gambling losses sustained during normal platform use. e111 does not guarantee winnings and accepts no liability for outcomes that result from the inherent unpredictability of gambling.

10. Amendments and Governing Law

e111 reserves the right to amend, update, or revise these Terms and Conditions at any time. Where practicable, we will provide reasonable notice of material changes via a notice posted on the platform or by email to your registered address. Your continued use of the platform after such notice constitutes your acceptance of the revised Terms.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with internationally recognised principles of online gaming law. Any disputes that cannot be resolved through our internal complaints process may be referred to a competent neutral arbitration body. e111 operates as a safe and reliable platform with SSL encryption, fair play certification, and a commitment to player protection.